Terms and Refunds

REFUND POLICY

To complete your return, we require a receipt or proof of purchase. You should let us know in advance if you need to return your items. By emailing [email protected]

Refunds (if applicable)  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)  If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:  North Star Spirits Ashfield House 

Alexandria G83 8NB 

Shipping  To return your product, you should mail your product to:  North Star Spirits Ashfield House

Alexandria 

G83 8NB You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

TERMS & CONDITIONS

In using the Website you agree to these Terms and Conditions of which we reserve the right to change or amend at any time. References to “you” and “your” means you, “we”, “our” and “us” refers to North Star Spirits (Scotland) Limited (SC530808) having its Registered Office at Ashfield House, Alexandria G83 8NB and the Website refers to www.northstarspirits.com. The use of the Website and www.northstarspirits.com and its products are restricted to persons over the age of 18 in the UK.

Other applicable terms:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our Website, you must comply with this Acceptable Use Policy.

Our Cookie Policy, which sets out information about the cookies on our Website.

Intellectual Property:  Any written content, photography, imagery and other material on the Website is owned by us and may only be used with our express written consent. No copies or printouts may be made of the Website unless solely for personal use in relation to purchasing from us.

Age and Identity Verification:  When registering for our Website we will check your details with third-party operators to ensure that you are over 18 and that your details or cards are not being used without your permission. We may require further identification from you and will contact you if necessary. This will only be relevant to your initial registration and purchase. If you do not agree with or cannot abide by these Terms and Conditions including our Privacy Policy then we must ask you to please exit the Website.

Products:  We will use all reasonable efforts to ensure all details relating to Products on the Website are correct. While we have used all reasonable efforts to ensure the accuracy of the information on the Website, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website. The images on the Website are illustrative and the Products you order and/or packaging may vary slightly from those images. Prices and specifications can change without notice and Products are subject to availability. This does not affect your statutory rights as a consumer.

Payment:  You can pay for Products using most major debit and credit cards.

Delivery:  For UK delivery we ship all Products via overnight courier who operate Monday to Friday. After processing and confirming your order, so far as the couriers are able, deliveries will be delivered within 48 hours if ordered before 2pm. Restrictions apply for remote areas and Islands. If the customer wants courier updates or wants to track parcels they MUST supply a mobile phone number not a home telephone number otherwise this service cannot be offered.

Deliveries will be attempted and a ‘could not be delivered’ card will be left at the given address of the customer if access cannot be obtained. Re-delivery can be arranged by the customer using the details on the card provided. A signature will always be required.

We only ship orders within the United Kingdom and orders places out with the United Kingdom will not be accepted

Tax: All Products, where applicable, are subject to UK Value Added Tax (VAT) of 20%. The prices on the Website already have VAT included.

User IDs and passwords: You agree that you are responsible for your account and password created when you register for the Website. We will not be held responsible for any damages resulting in loss of password or unauthorised access to your account.

Cancellation and suspension of account:  We reserve the right to suspend or terminate your account on the Website.

Third party websites:  We will not be held responsible for the content of any third party websites that we might link to on the Website and as such will not be responsible for any damages which may be caused.

Events outwith our control:  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any of the following:- act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Limitation of Liability: Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scots law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) use of, or inability to use, our Website; or (ii) use of or reliance on any content displayed on our Website.

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Entire agreement:  These Terms and Conditions constitute all the terms and conditions agreed upon between you and us, and supersede any prior whether written or oral. You acknowledge that you have not accepted the Terms and Conditions in reliance on any oral or written representations made by us that are not contained in the Terms and Conditions.

Law and jurisdiction:  These Terms & Conditions and any documentation or content relating to the Website shall be governed by Scots law.